Shipping and returns

Shipping rates are solely for addresses in the continental U.S. We currently ship within the continental US, Alaska, Hawaii, Puerto Rico, and the Virgin Islands. We plan to ship internationally in the future.

FREE STANDARD shipping on qualifying orders over ($100 USD)*

Standard Shipping-$8.00 (6-8 business days)

Expedited Delivery-$12.00 (2-3 business days)

Next Day Delivery-$20.00

If ordered:

  • Before 12 pm PST M-Th delivery is NEXT Day
  • After 12pm PST M-Th delivery is Day after next
  • Between Thursday 12 pm PST-Friday 12 pm PST delivery is Monday

SATURDAY Delivery-$35.00

If ordered:

  • Between Thursday 12 pm PST-Friday 12 pm PST delivery is Saturday

Additional shipping surcharges may apply for oversize packages and to addresses outside the continental U.S. including Hawaii, Alaska, Puerto Rico, etc.  Shipping charges are per address.

*FREE SHIPPING is valid on purchases over $100 before taxes and shipping charges are added and must be shipped to one address.

Return policy

We sincerely hope that you will be happy with your Mimi and Maggie product. However, if for any reason you are not pleased with the product you have received, we will gladly accept unworn merchandise with the original tags attached for return or exchange for any reason within 30 days of original purchase. Refunds will be made in the form of original payment. Items received as a gift can be exchanged only.

Quality has always been our #1 priority. Although products are always thoroughly checked before leaving our warehouse, sometimes a defect may inadvertently slip through. Shipping charges will be waived on anything that is our mistake.

Returning merchandise

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

  • Products with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mimiandmaggie.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@mimiandmaggie.com and send your item to: 2301 East 7th St., Suite C-104, Los Angeles California US 90023.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping a return
To return your product, you should mail your product to: 2301 East 7th St., Suite C-104, Los Angeles California US 90023

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Terms and conditions of use

Thank you for visiting mimiandmaggie.com. The information on this site has been prepared by Hawaii Pacific Apparel Group, Inc. DBA Mimi & Maggie, ( “Mimi & Maggie”,“mimiandmaggie.com”, “mimiandmaggiewarehouse.myshopify.com”, “our” or “we”) and is subject to your acceptance of the terms and conditions of this Agreement (the “User Agreement”).  By accessing and using this site you agree to accept and be legally bound by these terms. If you do not agree to this Agreement, please do not use the website.

Mimi & Maggie reserves the right to make changes to the site and the terms of use (modify or discontinue, temporarily or permanently, the Service) at any time without prior notice to you. Any changes to this User Agreement shall apply immediately upon posting. You agree that Mimi & Maggie shall not be liable to you or any third party for any changes, suspension or discontinuance of the Service. Although you may choose to bypass these Terms, your continued use of the web site constitutes your continued acceptance of these Terms and your acknowledgement that you are still bound to the Terms. We recommend that you review them periodically.

Rules of use

Unauthorized use of the contents is prohibited by law. The site, as a whole, is intended solely for your personal and non- commercial use only, meaning that its contents cannot be used commercially in any manner.  Personal use means that you can use this site for purposes of purchasing product, viewing the site, and providing feedback and comments to the site.  Commercial use of any kind is prohibited and means that you may not reproduce, transmit, distribute, sell, display, create derivative works or exploit any of the contents of this site for the benefit of another business unless specifically permitted by Mimi & Maggie by prior written consent. The content of this site is owned, operated and maintained by Mimi & Maggie and is protected by both United States and international copyright and trademark laws. Mimi & Maggie grants you a limited, revocable, nontransferable and non-exclusive agreement to access the site and use of the information and services contained within. You are responsible for use of the website and by those you allow to use, or provide access to the site. Mimi and Maggie is not responsible for any offensive, illegal or defamatory conduct or remarks of any user or third party using your log in information.  Logos, trademarks and all names are property of Mimi & Maggie and may not be used for any purposes without our written permission.

We encourage and welcome your feedback, comments and submissions to our site but please do so responsibly.

  • Comments, feedback, ideas, information, photos and materials (Submissions), cannot be confidential, proprietary or violate rights of any third party including copyright, trademark or privacy rights.
  • Submissions may not contain abusive, obscene, libelous or unlawful content. This is your responsibility and you are responsible for the consequences of engaging in such conduct that would constitute criminal or civil offense.
  • All submissions offered to Mimi & Maggie and through the site become and remain the exclusive property of Mimi & Maggie and shall not be limited in any way in its usage, commercial or otherwise. The Submissions and comments shall constitute an assignment to Mimi & Maggie of worldwide rights, titles and interests, which are irrevocable and transferable, to publish, display, copy, create derivative works and use in a non-confidential and nonproprietary manner without payment of any compensation in perpetuity.
  • You agree to not upload or send any materials that contain viruses, bugs or any other programs that may interrupt the functionality of any computer.

We reserve the right to refuse service, terminate accounts, cancel orders, for any reason, if we believe that the customer conduct violates the terms of this agreement or negatively impacts our interests. This is at our sole discretion.

Registration

Registration and/or setting up an account is required to use certain portions of the website. You will be solely responsible for maintaining confidentiality of your registration information and may not authorize others to use your registration information, transfer, sell or assign this information to any third party.

You are solely responsible for all access, usage or activity on your account including, but not limited to, the use of the account by any person who uses your registration information and/or has access to any computer on which your account resides or is accessible.

If you have reason to believe that your account has been compromised, it is your responsibility to change the affected registration information by updating the information on the website or by notifying Mimi & Maggie in writing.

Privacy Policy

We value your privacy. This privacy policy explains how Mimi & Maggie collects, uses and discloses the personal information you provide to us when you use the website.  By using this site you agree to the collection, use and disclosure of your personal information as described herein. If you do not agree, please do not use the website.

Upon registration and ordering from the site you are prompted to enter personal information including, but not limited to, your name, shipping/billing address, phone number, email address, credit card number and other information you choose to share. This information is used for purposes of order fulfillment, processing transactions and communication to you about your order, including order confirmation, shipping and tracking purposes, contacting you about information and promotional materials and offers, and to review web usage.  To opt out of receiving promotional emails from us, please email your request to info@mimiandmaggie.com. You cannot opt out of receiving service related emails.

Information such as your IP address, browser type, and access times may be collected automatically. This helps us to analyze trends, improve our site, products and services to better address our customers’ needs.

We may disclose information collected from you and about you to our providers, including payment processors, if the disclosure will enable them to perform a business, professional or technical support function for us.

As commonly used in other sites, this site uses cookies to help with product selection, purchasing facilitation and personalizing the site navigation experience. It also is useful in keeping a record of browsing activities and purchases. Most web browsers are set up to accept cookies by default. You can set your browser to decline cookies from websites or to remove cookies from your hard drive, but some features or services on the site will not function. The sites cookies do NOT gather a user’s confidential information from the user’s hard drive.

We respect your privacy and want to do our best to protect it.

Governing law

By using this web site, you agree that the laws of the State of California, without regard to the conflict of laws and principles thereof, will apply to all matters relating to the use of this web site.

In certain countries or jurisdictions, access to, or use of, this website, information, materials, products and/or services may be prohibited by law. You are responsible for compliance with any applicable laws of the country from which you are accessing this website.

Disclaimer and limitation of liability

You agree to indemnify, defend and hold harmless Mimi & Maggie, it’s officers, employees, agents, representatives, and suppliers from any claims, liability, loss, expense, damage, costs and/or attorney’s fees arising from or related to your use of the site or and/or your violation of this agreement. Mimi & Maggie disclaims all warranties of any kind, expressed or implied, including, but not limited to, implied warranties, merchantability and fitness for a particular purpose. We make no warranty that the use of this site will be uninterrupted, error free, or that the site/server are free of harmful elements. You acknowledge that your use of this site is at your sole risk and that you assume full responsibility for all risks, costs and expenses stemming from that use, whether direct or indirect. Hawaii Pacific Apparel Group, Inc. DBA Mimi & Maggie will not be liable for damages or any kind as a result of your access to or inability to access this site.

Product description, pricing and discrepancies

Although we do our best to keep our site updated and accurate we reserve the right to correct any errors (typographical or system), omissions or inaccuracies that may have occurred on the site. We apologize for any inconvenience caused but Mimi & Maggie cannot be held accountable for these inadvertent errors and has the right to refuse or cancel any orders for product listed at the incorrect price. We reserve the right to correct any errors or revoke any stated offer on the site.

Except as otherwise provided, this site, the products offered for sale on it, and services are provided on as “As Is” basis.

Color and product description:  Due to variance in monitors, we cannot guarantee the accuracy of any color shown on the screen.

Product availability:  Due to prior sales some merchandise may be out of stock and cannot be back ordered.


Important Note to Retailers

These policies & terms are for the general public. If you are a Mimi & Maggie retailer, please log in to your account and also view our Retailer Terms & Policies to learn of our retailer-specific policies, found under Tools & Resources.